Verzendbeleid

At LuvBiltong, we aim to deliver your order quickly, safely, and in perfect condition. Please read the details of our shipping policy below.

Delivery Areas
We currently ship across the United Kingdom. For international orders, please contact our support team at [your email/contact form link] before placing your order to confirm availability and shipping rates.

Processing Times
Orders are processed and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times and Rates
Standard UK Delivery: 2–5 working days after dispatch.
Express Delivery (UK only): 1–2 working days (extra charges apply).
Free UK Delivery: Available on orders over £30.
Delivery times are estimates and may vary depending on courier delays.

Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can track your order directly through the courier’s website.

Product Freshness
Our biltong is carefully sealed for freshness. Store your order in a cool, dry place upon arrival. Once opened, refrigerate and consume within 3–5 days.

Delivery Issues
If your order does not arrive within the expected timeframe, please contact us at [your email/contact form link]. For damaged or incorrect items, please notify us within 48 hours of delivery.

Important Notes
Please ensure your shipping address is correct at checkout. We are not responsible for packages lost due to incorrect addresses. International customers are responsible for any customs duties, import taxes, or additional fees applied by their country.